Terms & Conditions

Last updated: 2026-08-29

These terms are a contract between you (the parent or guardian holding the account) and 11+ Help ("11+ Help"). By creating an account you accept them. If you do not accept them, do not use the service.

1. The service

11+ Help is an online 11+ preparation platform: practice questions, timed mock exams, worksheets, progress reports, an adaptive "weak topics" loop, and (on Premium) an AI study assistant. Content is built around the assessment format of the grammar schools you select as targets, using our own researched database.

2. Accounts

• You must be 18+ and the parent or legal guardian of each child you add.
• You are responsible for activity under your account and for keeping your sign-in details secure.
• A verified email address is required. Nothing on the service — including the free daily pack — is available without a registered, verified account, and in-app content additionally requires completing onboarding (a child profile and at least one target school).
• One account is for one family. Do not share logins outside your household or resell access.

3. Acceptable use

Do not: copy, scrape, or redistribute our questions or worksheets; use the service to build a competing product; attempt to reach mock-exam answer keys programmatically; misuse the AI assistant for off-topic or harmful content; or disrupt the service. We may suspend accounts that breach this section.

4. Content and intellectual property

All questions, worksheets, explanations, the school database and the site itself are original works owned by 11+ Help and licensed to you for personal family use only. You may print worksheets and packs for your own child's study. School names and public assessment information are factual references, not endorsements, and we are not affiliated with any school or exam board.

5. Accuracy

We research each school's assessment from official sources and re-check twice a year, but formats change and some detail is only available second-hand (flagged in-app where so). Reports and predictions are guidance, not a guarantee of any exam outcome or school place. The free packs and practice content may contain occasional errors — tell us and we fix them.

6. Payment, renewal and cancellation

• Paid plans are monthly or annual. Annual is priced at 12× the monthly rate less 5%. Prices include VAT where applicable.
• Subscriptions renew automatically until cancelled. Cancel any time from the billing page or the processor's customer portal; access continues to the end of the paid period.
• Payments are handled by Stripe and PayPal. We never see or store card details.
• Statutory right to cancel: as this is digital content supplied immediately, you agree that your 14-day cancellation right ends once you start using paid content. Refunds outside that are at our discretion, and we will be reasonable about genuine faults.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. We may change or withdraw features, with notice for material changes affecting paid users.

8. Liability

Nothing here limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Otherwise our total liability in any 12-month period is limited to the fees you paid in that period. We are not liable for exam results, school admissions decisions, or indirect or consequential loss.

9. Ending the agreement

You can close your account any time (Account → Delete). We may suspend or close an account for a serious or repeated breach of these terms, or if required by law, giving notice where practical.

10. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any clause is unenforceable the rest stand. We may update these terms; account holders are emailed before material changes take effect.

Contact: [contact email — to be added].